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Hello,

I'd like to know how does the CRM store the messages in the conversation panel? Is the panel a unique CRM field provided by OC?

We would like to store the answer of a Bot in a custom field in the conversation record, is that possible?

Thank you

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This is test post
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Hi,

There is no API to get the chat transcripts in the client API provided by the official documentation.

Client API Reference for model-driven apps - Power Apps | Microsoft Learn

Therefore, to realize this feature you may need to write a plugin.
Since I am not a professional developer, it is recommended that you consult a professional developer or raise a support ticket for professional assistance.

https://admin.powerplatform.microsoft.com/support

Best Regards,
Dengliang Li
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Koushil Mankali asked about storing chat messages in a communication panel. Joseph K responded that the messages are stored in the conversation transcript. Customers can download these at any time. He also added that records between the customer and a bot are in chat transcripts. When Koushil asked about storing a bot's answer in a custom field in a conversation, Joseph explained there is no API to get chat transcripts in the client API from official documentation. Thus, realizing this feature might require writing a plugin, for which he recommended consulting a developer.
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@ jkondra

Thank you. So it is a sort of a unique field in CRM. What about storing an answer to a bot's question in a custom field in the conversation record? Is that achievable?
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Hi,

Chat messages in the Communication panel are stored in the conversation transcript.
During the chat session, Customers can download chat transcripts at any time.

Download and email chat transcripts | Microsoft Learn

The records of communication between the customer and the bot are also stored in the chat transcripts.

Best Regards,
Dengliang Li

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